​Electronic Service Level Agreement

In line with the University of Hail's commitment to enhancing the efficiency and quality of services provided to its members, and in compliance with the requirements and directives of the Digital Government Authority aimed at improving beneficiary experience and advancing digital transformation, the University is committed to delivering its electronic services according to high standards of ease, reliability, and efficiency — ensuring rapid completion and continuous service availability 24 hours a day, 7 days a week.

Beneficiaries of electronic services must adhere to the policies, conditions, and requirements specific to each service, as outlined in the approved Electronic Services Guide. This list will be updated periodically, with new electronic services added progressively, to achieve integration and keep pace with the continuous development of digital government services.

For more information about available electronic services, please refer to the Electronic Services Guide or visit the official channels of the University of Hail ( Click Here ) 

The University of Hail's electronic portal provides multiple support and assistance channels for all beneficiaries, with diverse explanatory content and media to facilitate access to information, in addition to frequently asked questions and the ability to contact each department directly through its dedicated pages.

The University of Hail's electronic portal is committed to protecting the confidentiality and privacy of University members' data while using the available services. Compliance with this is considered one of the terms of use of the website.

For more details about the privacy and information confidentiality policy, please visit the ( Usage Policy )