Report on the results of measuring beneficiary satisfaction for the academic year 2024-2025

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​​​​​​Introduction

In line with the University of Hail's commitment to fostering a culture of continuous improvement and enhancing the quality of services provided to beneficiaries, the annual beneficiary satisfaction survey was conducted during the academic year 2024–2025, targeting students, faculty members, and those with equivalent status, with the aim of identifying their opinions and aspirations and measuring their level of satisfaction with the educational environment and the supporting academic and administrative services.

The results of these surveys are considered one of the primary sources for supporting decision-making and identifying improvement and development opportunities, contributing to enhancing the beneficiary experience and achieving the university's strategic objectives.

First: Results of Student Satisfaction Measurement

​(4,488) male and female students from various university colleges and academic programs participated in the survey.

Distribution of Participants

• Female students section: 2,801 participants representing 62.41%.
• Male students section: 1,687 participants representing 37.59%.
• Bachelor's level: 92.87%.
• Postgraduate Studies: 4.95%.
• Diploma programs: 2.18%.

Participation covered various colleges and academic specializations, reflecting broad representation of the student community within the university.

 

 

4,488

Total Participating Students

 

 

2,801

Female Students Section

 

 

1,687

Male Students Section

 

 

1,353

Faculty Members

Key Indicators

• High participation level from various academic colleges.
• Balanced representation of academic programs and different specializations.
• Continued student engagement with satisfaction measurement tools, supporting the university's efforts in developing services and improving the student experience.
• Provision of data and indicators that assist relevant authorities in identifying improvement and development priorities.

Second: Results of Faculty Members Satisfaction Measurement

The total number of participants reached (1,353) faculty members and those with equivalent status from various university colleges.

Distribution of Participants

• Male section: 696 participants representing 51.44%.
• Female section: 657 participants representing 48.56%.

Participation covered various academic colleges, reflecting appropriate representation of different specializations and educational sectors within the university.​

Key Indicators

• Broad participation from faculty members and those with equivalent status in the evaluation process.
• Diverse representation from various colleges and academic specializations.
• Provision of supportive indicators for measuring the quality of the educational environment and support services.
• Strengthening faculty member participation in institutional development and improvement processes.

Utilization of Measurement Results

The university works to study and analyze survey results periodically to utilize them in:

• Developing academic and administrative services.
• Improving the beneficiary experience and raising satisfaction levels.
• Supporting data-driven decision-making.
• Identifying improvement priorities and addressing development opportunities.
• Monitoring performance indicators and measuring the impact of improvement initiatives.

Conclusion

The University of Hail believes in the importance of involving beneficiaries in developing its services and improving its outcomes, and continues to implement satisfaction measurement programs periodically to benefit from beneficiaries' opinions and suggestions, contributing to enhancing service quality, achieving institutional excellence, and improving performance efficiency.

The university extends its gratitude to all survey participants for their active contribution in supporting continuous development and improvement efforts.

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